We scale with you
Performance-Based Pricing
No monthly fees, we only charge a small portion of what you earn with our app
Monthly
Yearly +15% OFF
START
build up momentum & earn a reputation
15% Of Guarantee Revenue*
No monthly fee ($0/mo)
Start For Free
First 200 Orders Monthly
Customer Resolution Portal
Shipping Notifications
Tracking Portal
Checkout Widget
Cart Widget
Free Expert Installation
Order & Issue Management
E-Mail Support
GROW
Keep your customers happy & coming back
12% of Guarantee revenue*
No Monthly fee ($0/mo)
Start For Free
201-500 Orders Monthly
Customer Resolution Portal
Shipping Notifications
Tracking Portal
Checkout Widget
Cart Widget
Free Expert Installation
Order & Issue Management
E-Mail Support
Chat Support
SCALE
Endlessly Protect, earn, and save
9% of Guarantee revenue*
No Monthly fee ($0/mo)
Start For Free501+ Orders Monthly
Customer Resolution Portal
Shipping Notifications
Tracking Portal
Checkout Widget
Cart Widget
Free Expert Installation
Order & Issue Management
E-Mail Support
Chat Support
START YEARLY
build up momentum & earn a reputation
$468 $399/year
+15% 13% of protection revenue
Get startedUp To 200 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
GROW YEARLY
Keep your customers happy & coming back
$708 $599/year
+12% 10% of protection revenue
Get startedUp To 500 Orders Per Month
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
SCALE YEARLY
Endlessly Protect, earn, and save
$1,188 $999/year
+9% 7% of protection revenue
Get startedUnlimited Orders per month
Customer Resolution Portal
Free Expert Installation
Order & Claim Management
E-Mail Support
Chat Support
*Guarantee Revenue: The amount you collect from your customers for your shipping Guarantee policy. Example: If you charge your customers $1 at checkout, we will collect between $0.09 and $0.15 depending on your monthly order volume.
Additional revenue
Calculate your ROI
Check how much extra revenue you could be earning on a monthly basis with ShipAid.
testimonials
Don't Take Our Word For It
Read our merchant's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.
Case Studies
Dominic
Founder, Subminimal
"It's a win-win."
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!"
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Greg
PlayTech
"We’re thrilled with the performance of ShipAid so far!"
Dominic
Founder, Subminimal
"It's a win-win."
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!"
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Greg
PlayTech
"We’re thrilled with the performance of ShipAid so far!"
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Steve McQuillen
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Kevin Martin
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Julia Yang
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
John Tseng
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Rebeca Smith
Founder, TechMatter
“With shelter-in-place, Patreon has become a great source of income for 140,000 creators. But as we’ve scaled, with every new release we spent up to 4 days implementing or fixing analytics.”
Still not sure?
Let's Break It Down
Features
Start
Grow
Scale
Monthly Orders (Counts Reset Monthly)
0-200 Orders
201-500 Orders
501+ Orders
Guarantee Revenue (Amount You Keep)
85%
88%
91%
Guarantee Revenue* Fee
15%
12%
9%
Expert Installation
File and Manage Issue
One-Click Refund, Reship, Deny Issues
Track Shipments
Track Customers
Self- Service Customer Resolution Portal
E-Mail Support
Chat Support
faq
Got questions?
We have answers
General
Why offer shipping guarantee with ShipAid?
With rising shipping, material and product costs those few orders you reship or have to refund every week because of delivery issues start to add up quickly. ShipAid provides the tools you need to charge your customers a small order delivery guarantee fee, protecting and enhancing your profit margins. You can finally provide incredibly easy-to-manage resolutions every time a customer complains about an issue with their delivery, without waiting on carriers or insurance companies to help you.
How much do customers pay?
That is entirely up to you. With ShipAid you can offer guarantee to your customer for a % or flat $ based fee at your discretion. You can set the rules based on order value and other factors.
What is the "% of Guarantee Revenue" fee?
We charge a small percentage of revenue that you collect using our app. You set your Guarantee Fee structure and cost to whatever is best for your store. We take a small percentage of this amount, whatever it is. This percentage only applies to the Guarantee Fee you collect, not the entire order value.
Is ShipAid an insurance company?
No, ShipAid is not insurance. We are a software company that allows merchants to charge a small fee from their customers. Merchants can provide a guarantee to their customers to either reship, or refund any late, lost, damaged, or stolen deliveries.
Do customers actually opt-in for a delivery guarantee?
Yes, on average over 80% of customers opt-in to shipping guarantee for the peace of mind that their order will not be wasted. Our app provides a very discreet yet effective way that has been tested to convert guarantee seamlessly. How many of your customers opt-in largely depends on the cost you set for this additional guarantee.
Delivery Issues
How do I manage delivery issues?
You are in full control with the ShipAid dashboard. Once an issue is filed you can decide to refund, reship, or deny with just a few clicks. Your customer can be notified of the resolution instantly, making it a painless process anyone can manage in just a few minutes.
Who files the delivery issues?
You do, but soon your customer will be able to file their own issues as well. Both methods give you (the merchant) full control and the final call on each resolution. This way you can provide
Who pays for the delivery issues?
We have made it simple to collect a small fee on every order from your customer. That way when something goes wrong with a shipment and a issue is filed you can cover the cost of reshipping or refunding your customer all through ShipAid. Everyone wins!
Installation
How does installation work? What do I have to do?
We handle the installation process from start to finish for free. All you have to do is grant our team limited access to your store so we can get to work. We will ensure the app is installed and operating to your liking, with unlimited revisions.
I currently use shipping insurance, can you help me switch for free?
Absolutely! We offer a white-glove installation service for free, no matter your current situation. Our team will install, test and provide suggestions on how to optimize for the highest conversion rates possible.
Can I offer ShipAid at checkout instead of in the cart?
Yes, but if you are using Shopify you will need to be on the PLUS plan. This allows you, and us, to edit your checkout and install ShipAid in the desired location. Data shows that shipping guarantee converts 10-15% better if it is added at checkout (as opposed to in cart).
Start for free ($0/mo), No strings attached
Guarantee Your Shipments & Boost Your Profits, It's That Simple.
Free Expert Installation
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