FAQ

With rising shipping, material and product costs those few orders you reship or have to refund every week because of delivery issues start to add up quickly. ShipAid provides the tools you need to charge your customers a small order delivery guarantee fee, guaranteeing and enhancing your profit margins. You can finally provide incredibly easy-to-manage resolutions every time a customer complains about an issue with their delivery, without waiting on carriers or insurance companies to help you.

That is entirely up to you. With ShipAid you can offer a guarantee to your customer for a % or flat $ based fee at your discretion. You can set the rules based on order value and other factors.

We charge a small percentage of revenue that you collect using our app. You set your Guarantee Fee structure and cost to whatever is best for your store. We take a small percentage of this amount, whatever it is. This percentage only applies to the Protection Fee you collect, not the entire order value.

No, ShipAid is not insurance. We are a software company that allows merchants to charge a small fee from their customers. Merchants can provide a guarantee to their customers to either reship, or refund any late, lost, damaged, or stolen deliveries.

Yes, on average over 80% of customers opt-in to shipping guarantee for the peace of mind that their order will not be wasted. Our app provides a very discreet yet effective way that has been tested to convert guarantee seamlessly. How many of your customers opt-in largely depends on the cost you set for this additional guarantee.