Spoilage is covered

Freshness Guaranteed For Food & Beverage Shipments

Gain full control over your order delivery process, ensuring that your perishable items arrive in perfect condition and ready to enjoy, or make it right every time.

Why Food Brands Trust Shipaid

Serving Up Peace of Mind, One Delivery at a Time

Traditional insurance models might leave you vulnerable when it comes to perishable items. ShipAid turns the table by offering a unique delivery guarantee approach. This means you have the flexibility and control to decide what happens next if an order delivery goes wrong. Whether an item spoils in transit or is damaged by the elements, with ShipAid, you can choose to reship, refund, or deny claims with just a few clicks, ensuring a quick resolution and maintaining customer trust.

+$1,523

Avg. Bonus Monthly Revenue

73%

Avg. Conversion Rate

+2.5%

Avg. Increase in AOV

How do we do it?

Unlock a New Revenue Stream with Delivery Guarantee

With ShipAid, you not only enhance your customer service but also open up a new revenue stream. Customers are often more than willing to pay for a guarantee that their perishable orders will arrive in excellent condition. By offering this guarantee, you can increase your profit margins without changing anything else in your business operation.

Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.

Increase Revenue: Earn an additional 2.5% on most orders instantly.

Full Control: If something goes wrong with an order delivery you decide what happens next.

Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.

Quick Resolution: Reship, refund, or deny claims with a few clicks.

Customizable: Tailor your policy to suit your business needs and customer preferences.

Official Shopify App

Streamline customer service

Self-Service customer Resolution Portal

Our Self-Service Resolution Portal allows your customers to report delivery issues like lost packages or delayed shipments that could affect the quality of their food or beverage items. This significantly reduces your customer service workload, allowing you to focus more on product quality and less on resolving delivery issues.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Resolution Portal

Transparent Communication

Customizable Customer Notifications for Timely Updates

In the food and beverage industry, timely delivery is crucial. With ShipAid, you can customize notifications to your customers, providing them with up-to-date information about their orders, thus minimizing the chances of spoiled or damaged goods due to unexpected delays or mishandling.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Book Demo

Delicate & Expensive Cosmetic Products Shipped Nationwide

Streamlined their customer service saving thousands

ShipAid

Read Story

Powerful analytics

Built for performance

Leverage our performance dashboard to make informed decisions that improve your store's operations and customer satisfaction.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Demo

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.

Case Studies

Nikki Smith

Founder, Nikki Smith Designs

"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”

Greg

Ecommerce, Playtech

"We’re thrilled with the performance of ShipAid so far!"

Bella Katz

Co-Founder, Unboxme

“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”

Julian Plateado

Founder, Nordic Catch

"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"

James Wilson

VP, Great Scot International

“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”

Melaina Balbo

Founder, BIS

"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."