It's Free ($0/mo), No Strings Attached.

Offer peace of mind for Lost, stolen, damaged packages

Eliminate order losses & Convert Extra Revenue

Our Shopify app includes package tracking, notifications and a customer portal to resolve shipping issues with ease.

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Increase your Store Average Order Value

Perfect for Perishable & high-risk shipments

You are in good company

Ship Happens

Turn Lost Packages into Profit

Direct Revenue Stream: Offer shipping protection directly to your customers & generate additional income on every order.
‍Customizable Pricing: Set your own delivery guarantee fees, providing flexibility to match your business model.
‍Enhanced Customer Trust: The added peace of mind will increase overall satisfaction and loyalty.

Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.

Increase Revenue: Earn an additional 2.5% on most orders instantly.

Full Control: If something goes wrong with an order delivery you decide what happens next.

Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.

Quick Resolution: Reship, refund, or deny claims with a few clicks.

Customizable: Tailor your policy to suit your business needs and customer preferences.

Official Shopify App

protect & Prosper

Unlock A New
Revenue Stream

73% of customers are willing and able to pay for peace of mind With us, you get to keep that extra revenue and increase your margins without changing anything else.

+$7,522

Avg. Extra Monthly Revenue

73%

avg. conversion rate

2.5%

avg. increase in AOV

Additional revenue

Calculate Your Return

Check how much extra revenue you could be earning on a monthly basis with ShipAid.

Streamline customer service

Self-Service Resolution Portal

Reduce customer service workload by allowing customers to report delivery issues like lost packages without lengthy conversations to collect data.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Resolution Portal

Delivery Issue management made easy

reship, refund, or deny Issues with just a few clicks

Take control of your customer's journey to satisfaction

Track Shipments in Style

Create A Beautiful Tracking Portal

Send your customers to a custom-branded tracking portal where they can check their order status. Use this new touchpoint to upsell new products, answer FAQs, provide discounts, or just stay connected.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Show Me

wimo solved

Customized notifications

Reduce lost and stolen packages with up-to-date info in your customer's inbox. Make every email an upsell and relationship-building opportunity.

Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.

Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.

Automated: Issues filed to your dashboard and you are notified for quick resolution.

Branded: Customize for an enhanced experience and a personal touch.

Book Demo

seamless integration

Built for performance

Our widget will enhance your cart and earn you additional revenue on most orders instantly. Checkout our demo to see how it works.

$ Or % Based Add-On: You decide how much to charge for your delivery guarantee.

Proven to Convert: Over 70% of customers opt-in across hundreds of stores and thousands of orders daily.

Discreet Yet Effective: Our cart/checkout upsell will boost conversion rates.

Free Expert Installation: We will get it working exactly the way you want it within 24 hours.

Book Demo

Don't take our word for it

Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.

Case Studies

Nikki Smith

Founder, Nikki Smith Designs

"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”

Greg

Ecommerce, Playtech

"We’re thrilled with the performance of ShipAid so far!"

Bella Katz

Co-Founder, Unboxme

“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”

Julian Plateado

Founder, Nordic Catch

"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"

James Wilson

VP, Great Scot International

“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”

Melaina Balbo

Founder, BIS

"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."

Latest Case Studies

Here is how our customers are risking less, saving time, providing better customer service, and earning more

Delicate & Expensive Cosmetic Products Shipped Nationwide

Streamlined their customer service saving thousands

December 28, 2022

2 min read

hands-free customer service

customer Resolution Portal

Give your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to resolve their issue quickly and keep them coming back.

take control

Game Changing
In-House Guarantee

Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.

See Pricing