Offer peace of mind for Lost, stolen, damaged packages
Eliminate order losses & Convert Extra Revenue
Our Shopify app includes package tracking, notifications and a customer portal to resolve shipping issues with ease.
Increase your Store Average Order Value
Perfect for Perishable & high-risk shipments
You are in good company
Ship Happens
Turn Lost Packages into Profit
Direct Revenue Stream: Offer shipping protection directly to your customers & generate additional income on every order.
Customizable Pricing: Set your own delivery guarantee fees, providing flexibility to match your business model.
Enhanced Customer Trust: The added peace of mind will increase overall satisfaction and loyalty.
Customizable Pricing: Set your own delivery guarantee fees, providing flexibility to match your business model.
Enhanced Customer Trust: The added peace of mind will increase overall satisfaction and loyalty.
Elevated Service: Provide your customers with 5-star-worthy order support and timely solutions directly.
Increase Revenue: Earn an additional 2.5% on most orders instantly.
Full Control: If something goes wrong with an order delivery you decide what happens next.
Time Savings: No more endless email threads or waiting around for anyone to make a decision on a claim.
Quick Resolution: Reship, refund, or deny claims with a few clicks.
Customizable: Tailor your policy to suit your business needs and customer preferences.
Official Shopify App
protect & Prosper
Unlock A New
Revenue Stream
73% of customers are willing and able to pay for peace of mind With us, you get to keep that extra revenue and increase your margins without changing anything else.
+$7,522
Avg. Extra Monthly Revenue
73%
avg. conversion rate
2.5%
avg. increase in AOV
Additional revenue
Calculate Your Return
Check how much extra revenue you could be earning on a monthly basis with ShipAid.
Streamline customer service
Self-Service Resolution Portal
Reduce customer service workload by allowing customers to report delivery issues like lost packages without lengthy conversations to collect data.
Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.
Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.
Automated: Issues filed to your dashboard and you are notified for quick resolution.
Branded: Customize for an enhanced experience and a personal touch.
Resolution Portal
take control
Bring it in-House!
Customers expect on-time delivery and great service, but that does not always happen. Never get "denied" by a carrier or insurance company again. Own the customer resolution process and enjoy the benefits of being in full control of your own refund policy.
See Pricing
Smooth opt-in process your customers already understand.
Full control over how much your customers pay for guarantee.
Offset the cost of lost, stolen, or damaged orders. Keep the profits!
Live data for quick and accurate analysis of each order and issue.
Free expert installation in 24hrs!
E-mail + Chat support included.
E-mail + Chat support included.
No coding required.
Delivery Issue management made easy
reship, refund, or deny Issues with just a few clicks
Take control of your customer's journey to satisfaction
Search & File
Quickly see which orders are guaranteed and file a issue with just a few clicks. Delight your customers with lightning-fast resolutions.
Choose Your Resolution
Reship, Refund, or Deny your delivery issues and notify the customer all within one dashboard. See comments and pictures for quick reference.
Data Analytics & tracking
Check how your guarantee program is going and adjust as needed. Quickly pull up order history to keep track of your team and customers.
Track Shipments in Style
Create A Beautiful Tracking Portal
Send your customers to a custom-branded tracking portal where they can check their order status. Use this new touchpoint to upsell new products, answer FAQs, provide discounts, or just stay connected.
Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.
Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.
Automated: Issues filed to your dashboard and you are notified for quick resolution.
Branded: Customize for an enhanced experience and a personal touch.
Show Me
wimo solved
Customized notifications
Reduce lost and stolen packages with up-to-date info in your customer's inbox. Make every email an upsell and relationship-building opportunity.
Flexible: Simply add the portal link to customer notifications, tracking pages, or your website.
Easy: It takes your customer 1 minute to fill out and send. It takes you 10 seconds to resolve.
Automated: Issues filed to your dashboard and you are notified for quick resolution.
Branded: Customize for an enhanced experience and a personal touch.
Book Demo
Don't take our word for it
Read our customer's reactions to enhancing their customer experience and earning more in the process. The feedback has been incredible.
Case Studies
Nikki Smith
Founder, Nikki Smith Designs
"Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!”
Annabel Love
Co-Founder & COO at NORI
"ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!"
Bella Katz
Co-Founder, Unboxme
“Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the guarantee fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!”
Julian Plateado
Founder, Nordic Catch
"Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!"
James Wilson
VP, Great Scot International
“Glad to have found this app. Was hesitant at first but customers are adopting it as peace of mind especially with shipping perishable orders.”
Melaina Balbo
Founder, BIS
"ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone."
seamless integration
Built for performance
Our widget will enhance your cart and earn you additional revenue on most orders instantly. Checkout our demo to see how it works.
You set your delivery guarantee cost
70% of customers opt-in
Boost conversion rates
Free expert installation within 24 hours
Book Demo
Latest Case Studies
Here is how our customers are risking less, saving time, providing better customer service, and earning more
hands-free customer service
customer Resolution Portal
Give your customers an easy way to communicate delivery issues by sending them to your branded resolution portal. Then simply reship or refund to resolve their issue quickly and keep them coming back.
feature 4
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Build strong online communities with advanced marketing tools. Get access to relevant audience data, and accurate reports on performance metrics.
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No credit checks or founder guarantee.
Bring in external data automations.
Send automated activation emails
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Seamless Integration
Integrate with your shopify store instantly
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Guarantee Your Shipments & Increase Your Profits, It's That Simple.
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