Trust Converts
Turn Shipping Issues Into Loyalty
SHIPAID helps stores protect margins, increase conversion, reduce support friction, and build lasting customer trust using branded shipping guarantees, discounted rates, sustainable delivery, and fraud prevention.
We don’t insure packages.
We protect relationships.
From shipping guarantees to fraud prevention and sustainability, every SHIPAID product builds trust, reduces friction, and strengthens your brand, not an insurer’s.
Branded Shipping Guarantee
Lower Shipping Costs
Fraud Prevention Built-In
Sustainability That Scales
Customer Trust, Won Back Faster
Seamless Returns & Exchanges
Proof that Trust Converts.
See how brands like yours use SHIPAID to protect revenue, lower costs, and turn shipping problems into customer loyalty.
Eliminate Order Losses
Guarantee every package with your brand, not an insurer.
Our network unlock the best carrier rates - no minimums fees, no commitments.
With $5B+ in shipping spend and millions of orders protected, SHIPAID proves that trust isn’t a cost center, it’s a growth engine.
lift in Average Order Value when customers see branded protection.
in shipping spend managed across 5.000+ merchants.
Increase in margin after eliminating claim costs.
Explore how brands worldwide use SHIPAID to protect revenue and build stronger customer relationships.
Seamless Connections. Maximum Impact
Connected With the Platforms That Power Commerce.
Connect instantly with the platforms you already rely on. Our integrations streamline workflows, cut friction, and keep everything in one place - so you can focus on growth, not shipping headaches.
Most Frequently Asked Questions?
You have questions, we have answers.
Still cannot find an answer to your specific question?
Connect with Us or Visit the FAQ Page.
With rising shipping, material, and product costs, those few orders you reship or have to refund every week because of delivery issues start to add up quickly. SHIPAID provides the tools you need to charge your customers a small order delivery guarantee fee, protecting and enhancing your profit margins. You can finally give incredibly easy-to-manage resolutions every time a customer complains about a delivery issue, without waiting on carriers or insurance companies to help you.
That is entirely up to you. With SHIPAID you can offer a guarantee to your customer for a % or flat $ based fee at your discretion. You can set the rules based on order value and other factors.
We charge a small percentage of the revenue that you collect using our app. You set your Guarantee Fee structure and cost to whatever is best for your store. We take a small percentage of this amount, whatever it is. This percentage only applies to the Guarantee Fee you collect, not the entire order value.
No, SHIPAID is not insurance. We are a software company that allows merchants to charge a small fee from their customers. Merchants can provide a guarantee to their customers to either reship or refund any late, lost, damaged, or stolen deliveries.
Yes, on average, over 80% of customers opt-in to the shipping guarantee for the peace of mind that their order will not be wasted. Our app provides a very discreet yet effective way that has been tested to convert and guarantee seamlessly. How many of your customers opt in largely depends on the cost you set for this additional guarantee.
You are in full control of the SHIPAID dashboard. Once an issue is filed, you can decide to refund, reship, or deny with just a few clicks. Your customer can be notified of the resolution instantly, making it a painless process anyone can manage in just a few minutes.
Insights that Protect Your Brand
From shipping strategies to sustainability, explore articles that help you build trust, reduce costs, and grow your business.
Trust isn’t an Accident. — it’s by Design.
With SHIPAID, shipping problems turn into brand-building moments. Every order is guaranteed, every customer is cared for, and every resolution drives loyalty that lasts
We don’t insure packages.
We protect relationships.
Join a trusted ecosystem of leading eCommerce brands using SHIPAID to cut costs, protect customers, and turn shipping problems into growth
Got Questions? We Have Answers